Frequently Asked Questions
Q1: Which charging interfaces are supported by your systems?
A: Our chargers are compatible with CCS1, CCS2, GB/T, and CHAdeMO standards, supporting most mainstream electric vehicles worldwide.
Q2: Can the system be remotely monitored and diagnosed?
A: Yes, the system supports cloud-based platforms, enabling real-time monitoring, remote diagnostics, and instant alerts for efficient operation.
Q3: What is the typical service life of the charging and storage units?
A: The system lifespan is approximately 8–10 years. The storage batteries support over 3000+ cycles, offering long maintenance intervals and durability.
Q4: How does the system respond to grid instability or power outages?
A: The system is equipped with energy storage and diesel backup capabilities. It can automatically switch power sources during outages to ensure continuous charging operation.
Q5: Can the storage system help reduce energy costs?
A: Yes, it supports peak-shaving and valley-filling strategies, allowing you to store energy when rates are low and use it during peak electricity periods to reduce bills.
Q6: Are the devices suitable for extreme environmental conditions?
A: Yes, the equipment offers up to IP65 protection and is tested for temperatures ranging from -20°C to 55°C, making it suitable for high heat, cold, dust, and humidity.
Vernon Charger
