Q: How do you handle shipments?
A: For small orders, we use express services like FedEx, DHL, or UPS on a door-to-door basis. For large shipments, goods are sent by sea or air in containers. delegating your own forwarders is also highly recommended.
Q: What is your delivery time?
A: Normally, it takes about 30 days to prepare the goods. Large quantities or customized orders may require additional time for shipment.
Q: What is your term of payment?
A: The standard term is 100% TT advance with the order. However, this is negotiable for long-term strategic cooperation.
Q: What customized services do you offer?
A: We provide flexible and professional OEM and ODM services. The minimum order quantity (MOQ) varies based on specific customized requirements.
Q: How long is the warranty period?
A: The warranty is 24 months from the date of receipt under normal circumstances.
Q: What is the guarantee for after-sale service?
A: For every after-sale request within the warranty period, a dedicated technician is appointed to provide timely one-on-one online assistance.