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Frequently Asked Questions
What is the difference between DC pile and AC pile?
DC pile (fast charging) has high power, large volume, and high cost. The communication pile (slow charging) has low power, small size, and low cost.
Are you trading company or manufacturer?
We are original equipment manufacturer.
How long is your delivery time?
It is according to the model and quantity. Generally it is 15 days if the machines are in stock, and it will be 30 days if you want to customize the machines.
How do you provide after-sales service?
We offer a one-year warranty, free spare parts, and 24-hour online technical support. Additionally, we arrange for engineers to provide free online guidance.
What is your terms of payment?
We accept T/T, Western Union, Money Gram, Paypal, etc. For payments <= USD 5000, 100% in advance. For payments >= USD 5000, 30% T/T in advance, balance before shipment.
What network options are available for the charging pile?
The standard network configuration is Ethernet, with an optional 4G connectivity module available for remote management.