Q1: How is the product packaged for safe shipping?
We ensure safe delivery of our DC charging stations with waterproof, moisture-proof, and shockproof packaging, enclosed in a sturdy wooden crate for maximum protection during international transport.
Q2: What are the standard payment terms?
We require a 30% deposit via T/T, with the remaining 70% due before delivery. Customers receive detailed photos of products and packaging before the final payment is made.
Q3: What is the typical lead time for orders?
The lead time is generally between 30 to 40 days, depending on the specific items and order volume. Expedited processing can be discussed for urgent project requirements.
Q4: Do you offer customization or OEM services?
Yes, we provide professional customization. We can modify the product's appearance based on your drawings and replace specific internal components upon request.
Q5: What is your quality control process?
Quality is our priority. Every single product undergoes rigorous 100% testing before it leaves our facility to ensure compliance and safety.
Q6: What is the sample policy for new clients?
If ready parts are available in stock, we can provide samples. In these cases, the customer is responsible for both the sample cost and the courier fees.
Vernon Charger
