Frequently Asked Questions
Q How about your Lead time?
Generally, it will take 15 to 25 days after receiving your advance payment. The specific delivery time depends on the items and the quantity of your order.
Q Do your products have quality certification?
Yes, we have a strict quality control system. Our EV charging products are CE and TUV certified, ensuring the highest safety standards.
Q How long is the warranty?
The warranty for our products is 12 months upon receipt of shipment under normal operating circumstances.
Q Can you provide customized service?
Yes, we have been involved with OEM and ODM projects since 2012, providing professional customized services for our global clients.
Q Can the charger charge all electric vehicles on the road?
Yes, our EV Chargers work with all Electric Vehicles. Note: Tesla vehicles require a J1772 to Tesla adapter to use our charging stations.
Q Does the EV Charger need any APPs or internet?
We offer both standalone models (using RFID cards or Plug & Play) and smart models that are Wi-Fi connected and compatible with Apps and OCPP 1.6j protocols.